1) In the unlikely event if any product that you have purchased is damaged or incorrect then you may return your product. To be eligible for a refund, the product must be returned to Ubuy in a resalable & unused condition. The item must be in the original packaging and returned with any accessories or free gifts within 7 days from the day it was delivered.
2) If you received an item Damaged or incorrect then we may request you to share Pictures or a video with the order Number. The link to upload Pictures and video will be given to you by us.
3) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
4) These categories cannot be returned: Used. Innerwear. Deodorant. Tampered.
5) Returned items reported late by the merchants, and have cashbacks already credited to the user may lead to deductions in future cashback disbursements to reflect the late merchant adjustment.