1) If you receive products from shiseido.com that do not meet your expectations, simply return the gently used products within 30 days of receipt.
2) At this time, we are unable to offer exchanges. Items purchased on shiseido.com cannot be returned or exchanged at retailers that sell Shiseido Cosmetics.
3) Only items purchased on shiseido.com will be accepted for a return. If your items were purchased at an authorized retailer, please contact the retailer to arrange for a return or exchange.