Terms & Conditions

1) For Online payment Orders - The User has the right to a refund for a cancelled Order only if the Participating Merchant has not yet accepted his/her Order. Should he/she still decides to cancel his/her Order after it has been accepted by the Participating Merchant, he/she understands that no refunds (whether in whole or in part) will be issued to him/her and he/she forfeits the delivery of his/her cancelled Order.

2) For Cash-on-delivery Orders – The User has the right to cancel his/her Order only if the Participating Merchant has not yet accepted his/her Order. Should he/she still decides to cancel his/her Order after it has been accepted by the Participating Merchant, he/she understands that he/she shall forfeit the delivery of his/her cancelled Order and cash-on-delivery shall be removed from his/her list of available payment methods for his/her future Orders, if he/she remains a holder of a PoodTrip account.

3) PoodTrip reserves the right to cancel any Order of the User and/or suspend, deactivate or terminate the User’s PoodTrip account in its sole discretion if it reasonably suspects or detects fraudulent behavior or activity associated with the User’s PoodTrip account and/or with the User’s Orders. In the case of termination, the User’s account shall be deleted from the Application and the User’s name shall be blacklisted and blocked should he/she signs-up and uses the Application in the future.

4) Returned items reported late by the merchants, and have cashback already credited to the user may lead to deductions in future cashback disbursements to reflect the late merchant adjustment.