Terms & Conditions
1) We do not accept returns for products that have already been "USED". Hence, if you already opened the item and use it, return of such item is no longer allowed.
2) We only allow items to be returned if the product itself has been damaged during transit/delivery, provided that the item HAS NOT BEEN OPENED YET.
3) On arrival, if the product has been damaged due to mishandling of courier during transit/delivery, we will happily offer you either a refund, store credit or replace the product. This is dependent on the fault/damage. Any authorized refunds given will be for the value of the product only not including any shipping costs that has been incurred. Any shipping costs will be charged to the customer. Please note that damage of the packaging does not warrant a refund or exchange.
4) We will not accept any returns without prior notification of the return and a valid receipt as proof of purchase. Please contact Perfume Philippines before making any returns or if you have any queries regarding your product via contact us page or thru our live chat.
5) If a product has been authorized for a return by Perfume Philippines, the customer has 7 business days in which to make the return. No refund, store credit or replacement will be provided until the faulty or damaged product or products are received for evaluation by Perfume Philippines.
6) Returned items reported late by the merchants, and have cashback already credited to the user may lead to deductions in future cashback disbursements to reflect the late merchant adjustment.