1) If you aren't completely happy with your purchase, simply return it within 45 days from purchase.
2) Returns must be in new condition, in the state you received them.
3) New Balance reserves the right to refuse worn or damaged merchandise.
4) Unfortunately, we cannot accept returns on custom shoe orders.
5) Returned items reported late by the merchants, and have cashbacks already credited to the user may lead to deductions in future cashback disbursements to reflect the late merchant adjustment.