Terms & Conditions

1) We are pleased to offer free returns on orders over $300. Customers are responsible for return shipping costs on orders less than $300. The fastest way to exchange a product is to place a new order and return your original purchase.

2) The Natori Company will only accept returns of items purchased on natori.com We cannot accept returns on items that were purchased elsewhere.

3) All items returned to www.natori.com must be in re-saleable condition, with original product packaging and tags attached. Items returned to us that don’t meet these standards will be returned to the customer.

4) Items returned in acceptable condition with a postmark less than 30 days after the delivery date will be credited at item price to the original form of payment (including any tax, but not including express shipping).

5) Legwear, including socks & tights can be fully refunded within 30 days if unsused and unopened unless there is a manufacturing defect.

6) The Natori Company reserves the right to make final judgment on all returns and exchanges.