1) We understand that some circumstances might affect your travel plans. We are able to make cancellations depending on the situation and the customer can receive a full refund. a) Passing of a second-degree relative (please provide the Death Certificate and proof of relationship). b) Terminal illness of a second-degree relative (please provide the Medical Certificate and proof of relationship). c) Significant natural disaster in a destination that prevents tour from departing. d) Flight cancellations or delays (please provide evidence of cancellation or delay).