1) You can cancel a booking before arriving but please note, as per the terms and conditions you agree to on booking, the 15% booking fee (or maximum fee where applicable) paid at the time of booking is non-refundable. If for some reason the host must cancel your booking, we will refund you the booking fee.
2) In exceptional circumstances where you must cancel, we'll consider a refund of this booking fee. This is completely at the discretion of Homestay.com.
3) In any or all other cases where a refund of the booking fee you paid is under review by Homestay Technologies Limited, you must have made first contact with Homestay Technologies Limited at least 24 hours after check-in-date.