1) eBags.com guarantees total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise within 90 days of the original shipped date for a prompt refund.
2) Shipping and handling charges are not refundable unless the product arrived damaged or the incorrect product was shipped.
3) Returns on Buy one Get one Free promotions will be prorated across all qualifying items and applied to the amount of refund or credit.
4) Please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.