Terms & Conditions

1) If for any reason you are not completely satisfied with your purchase through our website, we are happy to accept products in their original, untouched condition or products that have been gently tested within 30 days for a refund.

2) We cannot accept exchanges at this time.

3) Sets and kits can only be returned in full with all original items included in the set included in the return.

4) Sets returned incompletely will not be issued a refund.

5) Any merchandise being returned must be packed in its original shipping box, with the authorised RMA number received within your Returns Portal Request.

6) Only items purchased on Chantecaille.com may be accepted for returns and refunds. We will not accept any merchandise purchased from a retailer.